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How Can We Help?
Whether you have a question about a cold plunge, need help with an order, or want guidance choosing the right simulator setup. Owned and operated by Sports Training Direct.
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Available weekdays during business hours
Frequently Asked Questions
How long will it take to receive my order?
Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days. Total delivery time is 6 to 11 business days from your order date. Every shipment includes tracking so you can follow your package.
Is shipping really free on my order?
We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). There is no order minimum required. Orders ship via USPS, UPS, or FedEx based on destination and package size, and you will receive tracking information once your order ships.
What is your return policy?
We want you to be completely satisfied with your purchase. If something is not the right fit, please contact our team within the return window outlined on our Returns page. We will walk you through the process and get everything sorted quickly.
Can I exchange an item for a different model?
Yes, we can help facilitate exchanges on eligible items. Reach out to our support team with your order number and the product you would like instead. We will confirm availability and guide you through the next steps.
How do I choose the right product for my space?
Each of our product pages includes detailed dimensions, specifications, and setup requirements. If you need help determining whether a cold plunge, basketball hoop, or simulator will work in your available space, send us your room measurements and we will offer tailored recommendations.
Do your products require professional installation?
Most of our products are designed for straightforward at-home assembly with included instructions. Larger items like golf simulators or racing simulators may benefit from a second set of hands. Each product listing specifies assembly requirements so you know what to expect before purchasing.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Most orders ship free within the Continental U.S. with full tracking included on every package.
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From product selection to post-purchase questions, our team is here to help you every step of the way.



















